Supporting VHA’s Transition to a New Electronic Health Record

Supporting VHA’s Transition to a New Electronic Health Record

Posted on 06.25.25
Supporting VHA’s Transition to a New Electronic Health Record

The Department of Veterans Affairs (VA) is currently modernizing its electronic health record (EHR) system to improve care delivery and coordination for more than nine million Veterans. To support this complex effort, the Veterans Health Administration (VHA) Office of Health Informatics (OHI) is leading the implementation of a tiered decision-making model to guide enterprise-wide operations and resource alignment.

The EHR modernization effort is one of the most complex health IT transformations in the federal government. VHA required clearer coordination, operational visibility and consistency in decision-making to support its more than 1,200 sites of care.

The Argent Advantage

  • Proven evaluation methodologies rooted in evidence and impact

  • Deep expertise in Veteran mental health operations and policy

  • Data-driven analysis to support mission-critical decision-making

Strategic Approach

Argent partners provide mission-critical operational support to VHA through the following:

  • Process Optimization: Designs ISO- and CMMI-based workflows to align CPMO operations with modernization goals
  • Tiered Decision Management: Implements a structured governance model for issue intake, triage and resolution
  • Risk Management: Applies a four-part framework to track, assess and mitigate risks across the program
  • Data Analysis: Develops performance metrics and conducts real-time assessments to inform strategic decisions
  • Operational Messaging: Executes a communications and change management plan to drive adoption and internal alignment

Client Outcomes

  • Clarified CPMO’s mission and structure, strengthening the foundation for VHA’s EHR modernization.

  • Realigned EHR National Councils under VHA, improving governance and enterprise coordination.

  • Redesigned the system-wide issue management strategy, enhancing responsiveness and risk mitigation.

  • Provided direct support to 30+ modernization projects, advancing implementation with structure and consistency.